Can you tell me about your Price Cap Insurance Premium?
Traditionally, we would buy heating oil to cover the needs of our customers, and then buy a financial “hedge,” or insurance policy, to protect ourselves if the market prices fall below our purchase price. If the price does fall, we would exercise our insurance premium option and purchase oil at the lower price.
Our price cap protection protects you from the volatility in oil pricing. If you are on our cap protection program, no matter how high oil prices go, your price will not exceed the price protection rate on your contract. If our prices fall, your price will decrease accordingly.
Does your heating oil contain additives?
As a rule, our heating oil does not contain any additives. The only exception is the anti-gelling stabilizer that must be added to outside above-ground tanks in the winter months to prevent the oil from gelling.
How long does it take from the time I place my order to when I receive my deliver?
We promise you delivery within two to three business days; however, sometimes we can deliver more quickly.
Do you accept credit cards?
Yes, you can pay for your order with a credit card either in office, over the phone, or online.
How are oil and gas prices determined?
Their prices originate from the mercantile exchange. Since it is a free market, supply and demand causes their daily market prices to either increase or decrease. Numerous environmental and global factors also effect the cost.
What is the minimum delivery order?
Our minimum delivery is 100 gallons.
What is your business territory?
Our territory is about a 25-mile radius from our office in Kennett Square, PA 19348. For questions on if we service your location, contact our office today.
Do you offer Bi-Lingual customer service?
Yes, we can accommodate both English and Spanish-speaking customers.
Do you fill propane gas cylinders at your office?
Yes, we have a propane-filling station at our office in Kennett Square, PA 19348.
Do you service fuel equipment?
Yes, we fully-service all of the fuel equipment that we supply to our customers; however, we do not service fuel equipment that we did not supply to a customer.
Do you offer any discounts?
Yes, we offer a 5-cent-per-gallon discount to customers who pay within 10 days of delivery. We also offer quantity-discounts on deliveries of more than 1,000 gallons.
Do you offer budget plans or payment plans?
Yes, we offer a budget plan that starts in August and ends in May, leaving June and July to catch up for the next season.
How do I establish an automatic delivery schedule?
Please contact our office for more information.
What are your normal business hours?
Our normal business hours are 8AM – 5PM, Monday through Friday.
Can I reach a customer service representative after normal business hours?
Yes, we offer 24/7 emergency service.
Do you offer service contracts?
Yes, we offer two (2) service plans for heating oil systems:
- Plan One is non-comprehensive. It covers the tune-up and maintenance of the heater, but not the cost of any parts used.
- Plan Two is comprehensive. It covers annual maintenance of the heater, and the cost of all the parts that are listed on our oil burner service contract pamphlet.
How does your Cap Program price differ from a lock-in price?
Our Cap Program price is the maximum price that you will pay for your oil if the market price exceeds our Cap Program price. A lock-in price is the amount you would have to pay regardless of whether the market price increases or decreases. Our Cap Program is better than a lock-in because it protects you from over paying for your oil when the market price decreases.
Do you participate in Low Income Home Energy Assistance Programs (LIHEAP)?
Yes we do. Please contact one of our customer service representatives for more information on how we can help you.
Do you deliver diesel or kerosene to off-road locations?
Yes, we deliver diesel to off-road locations on Fridays.
Do you do bulk delivery?
Yes we do. Please contact one of our customer service representatives to arrange your bulk delivery.
Do you support local causes?
Yes, as a 4th generation family-owned and operated company, Taylor Oil & Propane, Inc. strongly believes in supporting our community.
What associations do you belong to?
We belong to:
Pennsylvania Petroleum Association (PPA)
Pennsylvania Propane Gas Association (PPGA)
Petroleum Marketers Association of America (PMAA)
Chester County Fuel Dealers Association (CCFDA)
Southern Chester County Chamber of Commerce (SCCCC)
National Oilheat Research Alliance (NORA)